Can I Amend My Order Or Address After I Have Placed It?We work quickly and unless specified otherwise we aim to get orders processed within a day or two! If you’re on the ball and catch us before we send your order out we can usually change it for you. Unfortunately, if we’re too quick for you then you will have to go through our returns process which you can learn more about here. (insert link)
What Should I Do If My Order Is Wrong Or Damaged?We will always do our best to deliver a superior product, that is why we are confident with our 100% customer satisfaction guarantee. However in the unfortunate event of you receiving damaged or incorrect goods, please refer to our returns policy here (insert link).
I Have Placed An Order But I Haven't Received A Confirmation Email. What Does This Mean?The last thing we want to do is leave you in the dark! Upon purchase, you should receive a confirmation email, and once your order has been processed you will receive another confirmation email with tracking that you can follow until your order has been delivered. If you haven’t received these check your junk or spam folders and if you still can’t find them email us directly at firstname.lastname@example.org and we will sort that out for you!
Can I Cancel My Order?We work quickly! Contact us directly through email@example.com. If you catch us before we process your order then we should be able to cancel it. However, if it has already been despatched you will have to go through our returns policy. Check out our returns policy here(link)
Currency Conversion & Fees.
We accept most international currencies and you can change what currency is displayed when browsing our products. You can change this via the currency converter in the upper right-hand corner of your browser.
Campaigns T&C’s:We love to give you, our customers, great deal whenever we can! However, while campaigns are running there are a few general conditions to keep in mind:
- All campaigns are valid for a limited amount of time only and can not be applied before nor after the stated period.
- Campaigns do not apply to products that are part of a limited edition.
- Campaigns do not apply to products that are already discounted.
- The discount will either be automatically applied at checkout or you will need to enter a coupon code in the correct field.
Please always double-check the terms & conditions of the campaign/offer before placing an order since they can differ slightly from the above mentioned general conditions.